right of return
We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied with your purchase, we offer you the opportunity to return or exchange the product within 14 days of receiving the goods.
To initiate a return, please contact us by email at info@damastmesser-shop.com and include your order number and the reason for the return. We will then provide you with further return instructions.
Please note that return will only be accepted if the product is returned unused and in its original packaging. We reserve the right to refuse refund or exchange if the product is damaged or used.
The purchase price will be refunded within 14 days of receipt of the returned goods using the payment method used for the order.
We will cover the shipping costs for the return shipment.
Please note that personalized products are excluded from the right of return unless the product is defective or there is an error on our part.
If you have any questions about the return policy, please do not hesitate to contact us by email at info@damastmesser-shop.com. We will be happy to help you.
To initiate a return, please contact us by email at info@damastmesser-shop.com and include your order number and the reason for the return. We will then provide you with further return instructions.
Please note that return will only be accepted if the product is returned unused and in its original packaging. We reserve the right to refuse refund or exchange if the product is damaged or used.
The purchase price will be refunded within 14 days of receipt of the returned goods using the payment method used for the order.
We will cover the shipping costs for the return shipment.
Please note that personalized products are excluded from the right of return unless the product is defective or there is an error on our part.
If you have any questions about the return policy, please do not hesitate to contact us by email at info@damastmesser-shop.com. We will be happy to help you.
